When Petal Station, a high-volume florist handling hundreds of online orders per week, reached out to us, they were struggling with a common issue: manual order processing. Every incoming order required staff to open emails, extract customer details, transcribe card messages,
match delivery dates, and print the information for fulfillment.
It was repetitive, error-prone, and time-consuming—costing both money and customer satisfaction.
That’s where our automation solution came in.
We deployed our Order Automation Agent, a lightweight but powerful software tool designed to eliminate all manual steps in online order processing. The agent connects seamlessly with major e-commerce platforms like Teleflora, FTD, Floranext, Shopify, automatically parsing every incoming order.
Each order is transformed into a standardized Superticket — a single, print-ready document containing all key details:
- Sender and recipient information
- Card message
- Product ordered
- Delivery instructions
- Delivery date
From there, the Superticket is immediately printed to the shop’s backroom printer — no clicks, no human intervention.